You purchased your diamond from Ritani after October 11, 2012 You are eligible to receive a 100% credit on your diamond trade-in if: This credit will go towards a new Ritani diamond. You’ll receive a 100% credit on your trade-in. Our diamond upgrade program allows you to update to a Ritani diamond that is at least 2.5x greater in value than your original diamond. To return an item, simply contact our customer service team for a return label and RMA. Loose Diamonds and Loose Lab Diamonds have a 15-day return policy, and can only be returned within 15 days of when it was delivered to you.įree return shipping only applies to U.S customers and is limited to two per customer. Loose Diamonds and Loose Lab Diamonds are NOT included in our 30-day return policy. If you’re unsatisfied with your Ritani engagement rings, wedding rings, and jewelry purchase for any reason, orders can be returned within 30 days of delivery. Our hassle-free, 30-day return policy applies to engagement rings, wedding rings, and jewelry and is part of our commitment to taking care of you every step of the way. Note: Two returns/exchanges are allowed per customer, per year. Scheduled pick-ups - we'll schedule a FedEx pick-up at your home. Zero cost - FedEx return shipping is prepaid and there are no restocking fees. We should receive your return within two business days, excluding weekends and holidays.Īll refunds will be processed within two weeks, in the original purchase method, unless noted otherwise.įree return insurance - you're 100% covered from when it leaves your hands until it arrives at our door. It will take about 24 - 48 hours for our team to send you a pre-paid, fully insured FedEx 2-Day label. It will not get a new return period after it is set in a ring and delivered to you.Įffective on purchases made after November 3rd, 2022įree return shipping only applies to U.S customers and is limited to three per customer. If you order a diamond and add a setting to it at a later time, the diamond will get an extended return window of an additional 15 days of when it was delivered to you, 30 days in total. Loose Diamonds and Loose Lab Diamonds have a 15-day return policy, and can only be returned within 15 days of when it was delivered to you. Loose Diamonds and Loose Lab Diamonds are NOT included in our 30-day return policy. If you’re unsatisfied with your Ritani engagement rings, wedding rings, and jewelry purchase for any reason, orders can be returned within 30 days of delivery. Our hassle-free, 30-day return policy applies to engagement rings, wedding rings, and jewelry and is part of our commitment to taking care of you every step of the way.
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